The Electrical Safety Authority is working with utilities and licensed electrical contractors to safely restore power following Saturday’s storm


MISSISSAUGA, ON, May 27, 2022 /CNW/ – The Electricity Safety Authority (ESA) is working closely with local utilities and licensed electrical contractors to restore power to affected areas across Southern Ontario safely and as quickly as possible.

Always hire a licensed electrical contractor to assess the situation and make repairs. (CNW Group/Electrical Safety Authority)

“Public safety is ESA’s top priority,” said Eric Kingston, Vice-President Operations, ESA. “ESA recognizes the significant disruption that a prolonged power outage has on daily life. Our inspectors work closely with utilities and licensed electrical contractors to ensure homes damaged by the storm are reconnected. in a safe manner to prevent the risk of electric shock or fire, or other property damage.”

Severe storms can cause widespread damage to utility-owned power lines and utility poles. ESA is working closely with utilities to ensure necessary repairs are carried out and power is restored safely.

Storms can also damage customer-owned equipment that connects their homes or businesses to the power grid. Only licensed electrical contractors may be hired to repair this type of customer-owned equipment. ESA works closely with licensed electrical contractors to ensure homes can be reconnected to the power grid safely and efficiently, avoiding the risk of electric shock or fire.

If your home’s electrical connection is damaged, you should contact a licensed electrical contractor to make the necessary repairs. You can find one near you at

To help with this electrical emergency, the ESA Customer Service Center will be open on Saturday May 28e and Sunday May 29 of 9 a.m. – 1 p.m.. Please call 1-877-372-7233 or go online to for more information.

Search for damage to electrical service

  • Typically, private ownership of electrical equipment begins where the wires connect to the home or business. This includes the electrical service mast and the wires it contains.

  • Check if the mast is pulled away from the wall, broken or detached from the meter base. Look for sagging wires;

  • If you see this or suspect damage, contact a licensed electrician to check it out and make any necessary repairs.

The illustration below provides a visual delineation between utility and customer equipment.

Carry out repairs
Only licensed electrical contractors can be hired to perform residential electrical repairs. They will file a notification with the Office of Electrical Safety so that the electrical work can be reviewed and an official record of the work generated. In some cases, LECs are pre-authorized to perform work that will restore your connection faster.

Hiring a handyman or anyone other than a licensed electrical contractor will cause delays in restoring your power.

Clean up after the storm
When attempting to clean up after the storm, please follow these tips:

  • Downed power lines can be live and are extremely dangerous. Stay back at least 10 meters. Electricity can travel through water and soil around power lines;

  • Call 911 and the local utility company to report any downed lines. Stay well back;

  • Please wait until power is off or power lines are repaired before beginning yard cleanup – downed power lines may be hidden under debris and tree limbs.

For more information on these and other electrical safety topics, go to

About the Electrical Safety Authority (ESA)

The role of the Electrical Safety Authority (ESA) is to improve public electrical safety in Ontario. As an administrative authority acting on behalf of the government of Ontario, the ESA is responsible for the administration of specific regulations related to the Ontario Electrical Safety Code, licensing of electrical contractors and master electricians, electrical distribution system safety and the safety of electrical products. ESA works closely with stakeholders across the province on education, training and promotion to foster electrical safety across the province.

More information about the Electrical Safety Authority can be found at, via and on Facebook at

(CNW Group/Electrical Safety Authority)

(CNW Group/Electrical Safety Authority)

SOURCE Electrical Safety Authority



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